Frequently Asked Questions

  • Product

  • Swim Teacher

  • Swim School

  • Parent

How does the online training work?

The interactive learning products have a number of stages that make up the entire program. Each stage is broken down into a number of sections. Once you view one section of a stage you will be prompted to move to the next section of that stage, until you have viewed every section within the particular stage.

The program will remember how many sections and stages that you have completed successfully. Therefore next time you go to view your product, you will be able to click on the section or stage that you finished with the last time you viewed your product.

WWSS strongly suggests that users download and read the user guide on the login page. This will enable you to interact with your product quickly and easily and will answer any additional questions that you may have.

How do I log in?

Once you have signed up to the Swim Professional Development Academy, you can view the library content by logging in, or you can log in via the link sent to you by email when you purchase your product.

What if I haven’t received my log in details?

When you join you will receive an email with your log in details. Check your junk mail or deleted files. If you cannot still see this email our team at support@worldwideswimschool.com

How do I log out?

Users can log off by clicking on the log out button at the top of the dashboard. Alternatively, users can simply exit the window automatically logging off.

What if I am having problems with my product?

If you are having any difficulties at all using, viewing or progressing through the content please contact the WWSS support at support@worldwideswimschool.com

Alternatively go to the HELP tab in your dashboard and check out the more FAQ, instructional videos, help pages and a help desk and we will respond to your enquiry as soon as possible.

Can I watch the videos on an iPad or Tablet?

You can view all the content in the WWSS Hub and any other mobile device, but you may need to allow Pop Ups, in the iPad – check in Settings that Pop Ups are allowed.

What if I can't open and view the PDF or links in Resources?

The reason you cannot view some resources may be that you have Pop-ups disabled in the browser you are using.

To see our resources, you will need to allow pop-ups for our site.