When the swimming season is here in Australia, as a swim school owner or operator, it’s essential to make sure you have the best staff possible to meet the needs of your clients. Your swim school numbers should be growing, simply by the change in temperature. But you need to keep these customers happy by providing them with the best possible swimming lessons available. You don’t want unsatisfied customers because you haven’t put enough time and effort into staff training.
Staff Training Doesn’t Have to be Difficult
Staff training can take many different shapes and forms whether it’s practical or theory, face to face or online, short sessions or long session. In fact, a combination of all of these, are ideal to meet the needs of all the individuals on your team. Delegating the role of staff training can also be a great opportunity to give responsibility or recognition to a more senior or experienced member of your organisation. Sharing ideas, reviewing performances and regularly communicating with your team is the best way to keep everyone on the same page and maintain consistency within your staff and program.
Swim School Operators Duty
As swim school owner or operator, it’s also important to ensure that you have maintained all your records and checked to see that all your swimming instructors’ qualifications and professional accreditations are up to date. While this is an ongoing job as peoples qualification will expire at different times, it’s a good idea to check with everyone to ensure that they are on top of their own responsibilities. While it’s obvious practice to sight a new employees qualifications and credentials, it’s very easy to simply overlook those employees who have been with you for a long time and just assume that they have maintained their accreditation. A change of address or a memory lapse can easily result in the expiration of peoples qualifications. Remember the CPR qualification needs to be updated every twelve months. If you can get a service provider to come in and refresh all your staff’s CPR qualifications at the same time it makes things a little easier.
So if you don’t know where to start with your staff training, you’re probably not using World Wide Swim School to its full potential. Sure – this newsletter is great but there are so many more activities available inside the WWSS hub. You can check it here.
If you think you’d like to suggest some training products or a swimming instructor course that would help you, please feel free to contact us and we will get started on then straight away [email protected].
How do you class sizes in your swimming lessons? Comment below.